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Frequently Asked Questions

What are the terms and conditions applying to the trade-in assistance finance offer?

How do I buy a car from WeBuyCars?

How do I trade in my car?

What is the difference between Category A and Category B cars?

What are the things to consider when looking at a vehicle?

How does free vehicle delivery work?

How can I reserve a vehicle and what are the steps?

How does the vehicle collection work?

Is the Reserve Now deposit refundable? 

How can I cancel my Reserve Now request?

How does the Ozow payment portal work?

What should I do if my vehicle needs repairs or has a mechanical breakdown?

What does it mean when a vehicle has a Best Buy tag? 

What are the terms and conditions for customers going on a test drive?

What documents are required to buy a vehicle?

Can you tell me more about NaTIS registrations and RC1s?

Can a vehicle be transported to a branch closer to me?

What do the different vehicle condition stickers mean?

What can I do if I’m unable to log into my WeBuyCars account? 

Are your vehicle prices negotiable?

Why has a vehicle's price been reduced?

Can you tell me who the previous vehicle owner was?

Can I buy a car without paying a deposit?

Why would a vehicle not have a used vehicle condition report?

Can you supply me with a vehicle's VIN number?

What does the used vehicle condition report focus on?

Can I bring my own mechanic to evaluate the vehicle?

Why should I trust the used vehicle condition report for transparency?

Do I need a licence to buy a vehicle? 

Can I buy a bike with a learner’s licence?

 Can I finance a category B vehicle?

What’s the estimated repair cost for the roadworthy issues identified in the used vehicle report?

Does the condition report indicate if the vehicle was in an accident? 

Can you tell if a car has been in an accident? 

What does “uneconomical to repair” mean?

What is eNaTIS and what do the vehicle codes mean? 

Does WeBuyCars disclose vehicle defects?

What is Inspectify?

Can you tell me more about the Peace of Mind Protector?

Can you tell me more about Inspectify?

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